The day, by the hour
Open the day and see bookings grouped by hour, each with its next step: assign a table, collect the deposit, or check in. An arrow moves between days.
Reservations and waitlist
Every booking has a table and every guest a seat
Take a booking while you see the full slots and the free tables, know who is late before you give their table away, and seat whoever is waiting on the first table to free up.
Why a booking book is not enough
A book tells you who booked, but not which tables are free at nine, that the eight o'clock guest is twenty minutes late with a table held for them, or that the family at the door has waited half an hour. And a deposit gets lost between the book and the drawer: nobody knows whether it was refunded or kept.
In Loqma, reservations are part of the floor and the till: a booking goes on a table from the floor plan, a reserved table shows its guest's name, and when they arrive you open their order from the same place.
How it works in Loqma
A new booking knows what is free
Type the phone number and the guest's name fills in if they are on file, pick the party size, and you see every half-hour slot, the full ones marked full, and only the tables that seat that party and are free then.
Whoever is late comes first
A late guest sits above everything, with how late they are and how long their table is still held, and four buttons: arrived, extend fifteen minutes, call, no-show.
Deposits in cash or online
Set a deposit on a booking and mark it paid when it is settled in cash or by card, or send the guest a link to pay online. On a no-show you choose: keep the deposit or refund it, in full or in part.
The waitlist beside the free tables
Add walk-ins with their party size and number, see how long each has waited, and above them the tables free right now with their seats. Mark that you told them, then seat them on a table in one tap.
From booking to order in one tap
A reserved table on the floor plan has a dashed border and today's guest name. When they arrive, "Check in and start order" seats the booking and opens the table's order.
The details that matter on a busy night
- The day runs on Riyadh time, so a 1 a.m. booking shows on its night, not the next day
- "Late" and the table hold count down on their own every thirty seconds
- Extending moves the booking by fifteen minutes, so it does not read late right after you gave more time
- You can book without a table when the floor is full, and the booking leads the day until it gets one
- A cancelled booking is left out of the day's figures
- Several late guests fold under one line so they do not bury the rest of the day
- Cashiers and waiters can book; deleting is for managers
- An online deposit goes through your restaurant's payment gateway, and a refund returns to the same card
- On the tablet, the desktop app and the web dashboard
Reservations and the waitlist are included in the Growth and Pro plans. Pricing
Common questions
Not at the moment. Guests book by phone or WhatsApp, and your team records the booking in Loqma while seeing the free slots and tables. If you want a deposit, you send them a link to pay online.
Enter the deposit on the booking; if it is paid in cash or by card, mark it paid. Or send a payment link, and the booking updates itself once they pay. Online deposits need your restaurant's payment gateway active, which has its own fees.
Pressing no-show on a booking with a paid deposit asks whether to keep it or refund it. You can refund part and keep the rest as a cancellation fee from the dashboard, and every step is recorded on the booking.
No, on purpose. The system shows how long the table is still held, and you decide: extend, call, or mark a no-show. A guest's table is never given away without someone on your team deciding it.
A reservation has a set time and a table. The waitlist is for walk-ins: record their name, party size and number, and seat them on the first table that fits. Both share one screen because they are the same decision: who sits at which table.
It does not send reminder messages at the moment. The guest's number is saved on the booking, and the "Call" button on a late booking opens a call to it.
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