The cashier types the guest's phone number, points are earned with the order and spent on the next one. Regulars move up a tier and earn more, with nobody tracking it by hand.
A paper stamp card gets lost in a wallet, the guest forgets to show it, and you never learn who your most loyal guests are. Separate loyalty apps ask the guest to download something, the cashier opens a second screen in the rush, and the points know nothing about what was ordered or returned.
In Loqma, loyalty is part of the order itself: the guest is attached to the order by phone number, points are earned when the order closes and taken back if part of it is returned, and paying with points is a payment method like cash and card.
The cashier searches by name or phone and attaches the guest to the order, or adds a new one with name and number from the same screen. Each guest shows their points and wallet balance, so the cashier knows before payment what they have.
Set in the settings how many points a guest earns per riyal, and points are added when the order completes, with no extra button or step for the cashier.
Create tiers such as Silver and Gold, each with a minimum balance and an earning multiplier (Gold earns double, for example). Guests move into a tier on their own as soon as their balance reaches it.
"Loyalty points" is a payment method at the till: the guest pays all or part of the bill with points and the rest in cash or by card. If the payment is refunded later, the points come back.
Top up a balance in a guest's wallet from the dashboard, and they pay from it at the till like any payment method. Top-ups, deductions and refunds are all done from the guest's file.
Each guest has a file with their number of orders, how much they spent (tips excluded), their average bill, their first and last visit, the five items they order most, and their addresses and tags.
Points, tiers and the customer wallet are included in the Growth and Pro plans. Customer files are in every plan. Pricing
No. The guest's account is their phone number, and the cashier attaches it to the order from the sales screen. There is no page for guests to check their own points at the moment, so if they ask about their balance, the cashier sees it as soon as they pick them.
The settings have two numbers: the earn rate (points per riyal) and the redeem rate, which sets what points are worth when a guest pays with them. With no earn rate set, no points are earned.
The system takes back only the points earned on the items that came back and recalculates the guest's tier. Points the guest paid with come back if the payment is refunded.
Yes. An online store order is tied to the guest's phone number, so when it completes it earns points at the same rate and shows in the guest's file with their other orders.
Points are earned from purchases and turn into a discount at the rate you set. The wallet is a riyal balance you load for the guest, for a prepayment or a goodwill credit for example, and they pay from it like cash.
Yes, on the Pro plan: the marketing page splits your guests into segments and sends them campaigns. A blocked guest is left out of campaigns automatically.
Leave your details and the Loqma team will reach out within one business day - a live demo for your business, with no commitment.
